RAY'S COOKIES Promise: If you don't love your cookies, please reach out to us within 24 hours of receiving your cookies and we'll do our best to make it right.

Where do you ship?
We ship nationwide throughout the USA. If you're interested in shipping our cookies outside the United States, please contact us.

Local pickup policies:
Store pickup is available in the greater Seattle area. Simply select store pickup at checkout, select the pickup location, and pick a date and time.

Customers are responsible for picking up their cookie order on the day and time indicated on order. Ray's Cookies is not responsible for cookie orders not picked up. Please reach out to cs@rays-cookies.com to make arrangements for any pickup changes atleast 24 hours prior to scheduled pickup date and time.

How long will my cookies last? Our cookies are freshly baked and shipped. We recommend eating your cookies as soon as possible but they may be kept fresh for up to 7-10 days in a sealed airtight container.

Reheat cookies in the microwave for 15 seconds or in your oven for 2 minutes at 325 degrees.

I have a food allergies, can I still eat your cookies?
We bake all of our cookies in an open kitchen on shared equipment. All of which process dairy, eggs, gluten, soy, peanuts, and tree nuts. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. We know how serious allergies are and we care about your safety, so we want to be transparent. If you or the recipient has a severe allergy we recommend consulting with your doctor for further guidance before consuming.

What size are the cookies?
Shortbread cookies are 2.25 oz.
All other cookie products are 2.5 oz - 3.0 oz.

What is the return policy?
Due to the perishable cookies we offer, we cannot accept returns. Once your order payment is complete we will not be able to refund you. If there is something wrong with your shipment when it arrives please take pictures right away of the shipping box and product damage to cs@rays-cookies.com with your tracking & order number. We will do our best to make it right.